From Vision to Victory: Figzol's Seamless E-Commerce Solution Wows Client
About
platform:
Functional ERP Program
Industry:
Construction
Project duration:
Jan 2023
Country:
Jeddah, Saudi Arabia
Completed:
Ongoing
Company size:
1- 10 employees
“They work flawlessly."
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Client and Company’s Background
Abdullah Ashraf, Owner of United Diamond Contracting Company, brings a wealth of experience and expertise to the table. Headquartered in Jeddah, Saudi Arabia, United Diamond Contracting Company is renowned for its excellence in electrical, civil maintenance, and IT services. As a forward-thinking entrepreneur, Abdullah is always on the lookout for innovative solutions to enhance the company's offerings and streamline operations. However, he felt the urge to develop and design an e-commerce website for a contracting company to be the leading solutions provider.
Challenges and Scope of Work
The Company was limited to serving clients within its immediate geographical area due to lack of visibility or accessibility beyond that region.
eCommerce platform, the contracting company was losing its customers to competitors.
The Company was lacking insights into customer behavior, preferences, and market trends. An efficient e-commerce website was necessary to collect valuable data that can be used to optimize marketing strategies, product offerings, and overall business operations.
Limited Reach
Competitive Disadvantage
Lack of Data Insights
Figzol integrated customer data across the e-commerce platform and ERP system to provide personalized experiences. This includes order history, preferences, and communication preferences.
Our experts synced the company’s inventory data between the e-commerce platform and ERP system in real time. This ensures accurate product availability information for customers and prevents overselling or stock outs.
Figzol’s professionals implemented automated order processing workflows that seamlessly transfer orders from the e-commerce platform to the ERP system for fulfillment, invoicing, and shipping.
Our experts streamlined order fulfillment processes by integrating warehouse management systems (WMS) with the ERP program. This enables efficient picking, packing, and shipping of orders.
Figzol utilized the data collected from both the e-commerce platform and ERP system to generate real-time reports and analytics. This helps in making informed decisions regarding inventory management, sales strategies, and customer engagement.
Unified Customer Data
Integrated Inventory Management
Automated Order Processing
Efficient Fulfillment Processes
Real-Time Reporting and Analytics
Strategies Implemented by Figzol for Successful Outcomes
Results and Feedback from the Client
Figzol has successfully delivered a working e-commerce platform, leaving the client completely satisfied with the engagement. The team's professional yet friendly approach makes them a joy to work with. Moreover, their project management skills are great — key deliverables are submitted on time.
Results and Feedback from the Client
I am extremely satisfied with the discovery and findings phase of our project. The Figzol team's efforts in this phase were exceptional, resulting in the development and delivery of a complex Unified CMS System for multiple websites of high quality. The thoroughness and attention to detail during the discovery phase played a pivotal role in achieving this successful outcome. I appreciate the dedication and expertise demonstrated by the Figzol team throughout this process. The team of Figzol worked thoroughly and was attentive to detail during the discovery phase, leaving the client delighted with the engagement. They met milestones on time and handled feedback well.
Project and Time Management Experience with Figzol
All project milestones were successfully reached within the established timeframes, showcasing the team's diligent effort in both anticipating and addressing potential risks and dependencies well in advance, thereby ensuring effective management and timely delivery of project outcomes.
Areas of Improvement
We see no areas of improvement yet; the team of Figzol was highly cooperative and professional.
Appreciative Remarks
“Their way of managing information, feedback, and production was impressive.”
Malaysia
Pakistan
Saudi Arabia
Locations
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Figzol
Saudi Arabia
Malaysia
Pakistan